Fridinger-Ritchie COVID-19 Response
updated: 3/23/2020
The COVID-19 virus is disrupting our lives in many ways now. We have been closely following the news on the spread of this virus as well as following the guidance given by the CDC and state/federal authorities. Our highest priority is the health and safety of our customers and our employees during this time. Operations will continue in accordance with the state and federal guidelines, but we have implemented the following polices to help mitigate the spread of this virus.
We are Open, Appropriately Staffed & Ready to help serve our community
We know that many people are home and self-quarantining during this difficult time. When more of our family members are home this puts added stress on our plumbing systems, which can lead to more problems. We are ready to help with service anytime you need us. We are still operating with our normal hours and have 24/7 emergency service available. Again, we are carefully monitoring the COVID-19 situation and strictly following CDC guidelines to minimize the spread of the virus and protect our customers and employees.
We care about our employees
All Fridinger-Ritchie’s employees who visit your home or business are held to a high standard of safety, cleanliness and hygiene on a regular basis always during every service visit.
In order to ensure maximum effectiveness, we have instructed our technicians to enhance our already strict cleaning and disinfecting standards to insure the safest possible work environment. We are also following the Center for Disease Control guidelines designed to stop the spread of the virus. These measures include:
Wearing personal protective equipment
Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting
Maintaining effective social distancing when possible
Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
Using hand sanitizer
Using disinfectant products to ensure touch points are clean in work spaces, vehicles, and on equipment
Shared-use items will be sanitized repeatedly; customers should consider using their own pens to sign paperwork
Customer Service
Our office is open and staffed to assist you with scheduling service calls, answering questions and meeting your needs during this trying time. We have implemented the following additional precautions to ensure safe and excellent service.
Our customer service representatives and service technicians will ask if anyone in the structure is symptomatic of illness.
We’ll honor special requests from customers seeking to maintain a safe distance from our service technicians.
Fridinger-Ritchie personnel are always aware of the risks and symptoms of COVID-19. Any employee feeling potential signs of the virus will stay home and seek a professional medical evaluation.
You can count on our staff and employees to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.
Flushing Guidelines
Due to the shortage of toilet paper you should adhere to the following rules. If you are all out of toilet paper, there is no perfect alternative, but you should NEVER FLUSH the following items:
Paper towels
Napkins
Tissues
Baby/Cleaning wipes
Feminine products
Diapers
Medications
Grease
Hair
Cat litter
or Food
They do not dissolve quickly in water and are likely to cause your toilet to back up or clog. Be aware of what you are flushing to prevent yourself from being unable to use your plumbing and a potentially costly plumbing bill.
If you should run out of toilet paper be sure to throw any alternative product you use in the trash, Do Not Flush these items.
For additional resources on the COVID-19 virus please check out the links below: